Terms of service

Last updated: 30-01-2026

Welcome to Holly Elms. These Terms of Service (“Terms”) govern your use of our website www.hollyelms.co.in (the “Site”) and the purchase of products from us. By accessing or using our Site, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our Site.

1. Eligibility

By using this Site, you confirm that you are at least 18 years old or accessing the Site under the supervision of a parent or legal guardian.

2. Products & Descriptions

We make every effort to display product details, images, and colors as accurately as possible. However:

  • Product colors may vary due to screen settings

  • Measurements may have minor variations due to handcrafted nature

  • All products are subject to availability

We reserve the right to modify or discontinue any product at any time without prior notice.

3. Pricing & Payments

  • All prices are listed in INR or other applicable currencies

  • Prices are subject to change without notice

  • Taxes, customs duties, and import charges (for international orders) are the responsibility of the customer unless stated otherwise

Payments are processed securely via third-party payment gateways. Holly Elms does not store payment card details.

4. Orders & Acceptance

Once an order is placed, you will receive an order confirmation email.
We reserve the right to:

  • Accept or decline any order

  • Cancel orders due to stock unavailability, pricing errors, or suspected fraud

If an order is cancelled after payment, a refund will be processed as per our Return & Refund Policy.

5. Shipping & Delivery

Shipping timelines are estimates and may vary due to:

  • Product availability

  • Custom or made-to-order items

  • Customs clearance for international shipments

Holly Elms is not responsible for delays caused by courier partners, customs authorities, or events beyond our control.

6. Returns, Refunds & Cancellations

All returns, refunds, and cancellations are governed by our Return & Refund Policy, which forms an integral part of these Terms.

7. Intellectual Property

All content on this Site, including text, images, logos, designs, and graphics, is the property of Holly Elms and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

8. User Conduct

You agree not to:

  • Use the Site for unlawful purposes

  • Submit false or misleading information

  • Interfere with the security or functionality of the Site

  • Attempt unauthorized access to any part of the Site

We reserve the right to terminate access for violations of these Terms.

9. Limitation of Liability

To the maximum extent permitted by law, Holly Elms shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of data, revenue, or profits

  • Delays or failures caused by circumstances beyond our control

Our total liability shall not exceed the amount paid for the product in question.

10. Indemnification

You agree to indemnify and hold harmless Holly Elms from any claims, damages, or expenses arising out of your use of the Site or violation of these Terms.

11. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of India.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page with an updated revision date.

13. Contact Information

For any questions regarding these Terms, please contact us:

Holly Elms
📧 hello@hollyelms.in
📞 +91-7906436965
🌐 www.hollyelms.co.in