Privacy policy

Last updated: 30-01-2026

Holly Elms (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how your information is collected, used, shared, and protected when you visit or make a purchase from www.hollyelms.co.in (the “Site”).

By using our Site, you agree to the practices described in this policy.

1. Information We Collect

a) Personal Information

When you place an order, contact us, or subscribe to our communications, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party payment providers)

We do not store or have access to your full payment card details.

b) Automatically Collected Information

When you browse our Site, we automatically collect certain information, including:

  • IP address

  • Browser type and device information

  • Time zone and location (approximate)

  • Pages visited and interactions on the Site

This data is collected using cookies, pixels, and analytics tools.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Communicate order updates and customer support

  • Provide shipping and delivery services

  • Improve our website, products, and customer experience

  • Send marketing communications (only with your consent)

  • Detect and prevent fraud or misuse

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

  • Performance of a contract (order fulfillment)

  • Your consent (marketing communications)

  • Legitimate business interests (site improvement, fraud prevention)

  • Compliance with legal obligations

4. Sharing Your Information

We share your information only with trusted third parties necessary to operate our business, such as:

  • Payment gateways

  • Shipping and logistics partners

  • Website hosting and analytics providers

  • Marketing and advertising platforms (e.g., Google, Meta), where applicable

These third parties are obligated to protect your data and use it only for authorized purposes.

We do not sell, trade, or rent your personal information.

5. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including India. When such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality

  • Analyze website performance

  • Improve user experience

  • Support advertising and remarketing (if enabled)

You can manage or disable cookies through your browser settings. Some features of the Site may not function correctly if cookies are disabled.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders

  • Comply with legal and tax obligations

  • Resolve disputes

  • Enforce our policies

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

To exercise these rights, contact us at hello@hollyelms.in.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Information

For questions or concerns regarding this Privacy Policy or your personal data, contact us at:

Holly Elms
📧 hello@hollyelms.in
📞 +91-7906436965
🌐 www.hollyelms.co.in